Acorn Estate Agents
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Longer than 3 months to fix a hazardous water leak
Been living at a property they manage for nearly 3 years. Always paid rent, always been a good tenant. On Jan 23rd, I advice them that I have a leak in my kitchen that is spreading fast. The wall is wet when I touch it, the wall is cracked and there are damp patches all over the area. I reported it and I didn't get my first contractor visit until March 19th. Do you want to know why? Acorn couldn't work out whether they held management keys for my property, although a landlord is paying them to manage it. The first time their contractor made an appointment with me (nearly a month after I reported the leak) they couldn't let him into my property to carry out the repair because they thought they had management keys for my property... but they didn't. Then they advice me that they realised they do have management keys for my property. I set a contractor visit for March 16th. This time, the contractor couldn't attend because Acorn forgot about it and left the management keys with the landlord. So, to make a long story short, they made me miss out on two contractors appointment in a 3 months period although I have stated in several emails that my health was being affected. I am in quarantine since March 13th, and the damp is giving me a really bad sore throat. It's April 9th and they still haven't fixed the issue. I may have to forward our email thread to the landlord because they are paying a company that can't even work out whether they hold management keys for a property or not... Stay away. MY REPLY You have never contacted my neighbours to find out when they would stop self isolating, which they did about 2 weeks ago and also; the pipe leaking is OUTSIDE their flat. The contractor wouldn’t have to come in contact with them to fix it. The landlord changing is none of my concerns, as it’s your duty to take on any property you manage and make sure you’re up to date with the details, just like I’m expected to pay my rent every month without fail.