Volkswagen Financial Services
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very worrying issues !!
Absolutely useless. Have never been able to access my online account. Permanent website error messages. When you ring up, you are constantly told “it will be sorted tomorrow” which, of course, never happens. They’ve either been hacked (very worrying) or have an IT team not fit for purpose (not much better) After several weeks of being ignored unless it suited them, they now admit they don't know why I can access my account profile but not see any details or information about the car I'm paying for every month and, get this, there is nothing they can do about it !!! I've now paid off my finance as I just cannot deal with this shower any further, and reported to ombudsman. their massive negative review score tells you everything you need to know