LifeStance Health
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I absolutely love my therapist but this…
I absolutely love my therapist but this company’s cancellation fee is crazy. The first time I had to cancel we had an active tornado warning and customer services wanted to charge me but then I guess they finally realized I could reschedule without being charged. Then today I tested positive for Covid and customer service again wanted to charge me. After the first time I thought that I could just reschedule without the charge which she informed me that I would still get charged. I just went ahead a cancelled all my appointments and expressed how it’s not right if it’s out of my control (having Covid) to be charged a cancel fee and then she proceeded to hang up on me. I’m am more than happy to take responsibility when it’s my fault for having to cancel but you should get waved the cancellation fee for disasters and at least Covid!