EN
Energy Ombudsman
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Biased, unfit for purpose.......
After finally having a faulty meter replaced by OE, completing the rebilling period and disputing the usage over the faulty meter period, Ofgem still used historical usage data instead of the rebilling usage data even when evidence showing reduced usage was provided. Other countless mistakes made during the case including not reading the evidence properly and providing no alternative should the decision still thought to be wrong. Ofgem are biased towards the energy companies and appear to be no longer fit for purpose.