Thomas Cook Airlines
View company profile →
MAN to LAS return
Flight to and from Las Vegas was on time so no complaints there. However, if you fly long haul you expect drinks and in-flight entertainment to be included right? Clearly not with Thomas Cook. Literally have to examine their website with a fine toothed comb to find any reference to this. Anyhoo, paying for drinks aside on the way out the cabin crew said there would only be 2 drink services, you couldn't buy a drink with dinner so you had to buy on the first run and drink it warm if you wanted to have with dinner and they were 'too busy to serve additional drinks from the galley' throughout the flight. This is a 10 hour flight and they didn't even offer water outside of the two designated trolley runs. And they big-up the James Martin food (which was still mediocre airplane food) but you get generic stuff on the way back. Breakfast was a yoghurt and a small cereal bar... Entertainment included at no extra cost on the seat-back TV would consist of 4 movies and 6 TV episodes. We didn't have to pay to upgrade but if so would have been an extra £6 per seat. Upgraded entertainment was around 15 movies (some in German) and single episodes of popular TV shows - what's the point in watching one show? Again, long haul flight and would expect better. No games either. So I accept that the flight was very reasonably priced but all of this stuff should be made clearer at point of booking. We could have booked with Delta or US Airways and had MUCH better service for same cost.