Mr David Ellams

Mr David Ellams

Member since Invalid Date
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1 out of 5 stars
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Reviews by Mr David Ellams

KI

KIA

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1 out of 5 stars

7 Year Warranty??????????>

have had my Kia Sorento KX3 for just over 6 years and covered 42,000 miles. Already had all five road wheels replaced under warranty due to corrosion. Now had the same problem again (reported in April / May, to dealer Kia Owned). Inspected by dealer in July, heard nothing until I chased in October. Dealer would not admit it was a warrany issue but said it was because I didn't clean the back of the wheel???? Very unhappy with the result so contacted Kia customer care. Well that name is a joke as they don't care. They did offer "as a gesture of goodwill" to change the wheel but would not admit is was a warrany issue and refered me back to the dealer saying it was the dealer who made the desission. Contacted the dealer again and was told by the service manager to clean the inside of the wheel every time I wash the car, which I do to the areas that are accessible from outside the car using a purpose made wheel brush. Shame on you Kia you have just lost a sale of a new Sorento. My advice treat the 7 year warranty with caution, really would now not reccomend a Kia.