Diy Artclub
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Order purchased on the 27th November…
Order purchased on the 27th November 2025. No information was received by email, no receipt nothing. Got in touch with them numerous times only to be asked question after question with answers and evidence given from my bank statements. I requested a refund numerous times but they advised the items where on their way so I created a dispute with my bank which the company disagreed with. I missed the dates to pass all my emails onto the bank so was advised to close the dispute which I did on the 5th of January. The items had arrived a week before Christmas but damaged and I had two sets of the same item when I only ordered one. Checking my bank statements they had taken more money out my account in the early hours of the morning. I have been trying to get a refund of over £160 and paid to return the items and send all the tracking details to them. Today I got my bank to send me proof of dispute closer and when I passed it to them they have no idea who I am, don't have a record of my email address and or purchase numbers even after forwarding the emails with the numbers.....from them. I do not want this happening to anyone else The company uses stock photo's of employees which can be found anywhere online. This company is a scam company and I have no idea how they are still able to trade.