Avoid JS Law – Unprofessional and Unresponsive
I would strongly suggest against using JS Law, especially if you value communication, professionalism, and timely service. My conveyancing solicitor, Tavleen Kaur, was assisting with the purchase of a property, and what should have been a smooth process turned into a six-month ordeal with no exchange of contracts. Since March 17th, Ms. Kaur has blatantly ignored my calls and emails. Despite repeated attempts to reach her and numerous promises from the company, I have received no meaningful updates or communication. I even made a formal complaint to JS Law — unsurprisingly, nothing came of it. In a desperate attempt to get answers, I visited their office on May 27, 2025, and was told that Ms. Kaur was “busy.” I spoke with a colleague who assured me I’d be contacted with an update. That update never came. I've been given multiple contact numbers over the months, but they either go straight to voicemail or I'm told to speak to my solicitor — the very person who refuses to respond. As a result of their negligence, I’ve incurred significant costs, including rental fees, solicitor charges, survey expenses, and storage costs, all while being left entirely in the dark. This experience has been beyond stressful and deeply frustrating. It’s worth asking: does anyone responsible work at JS Law? Unless you're looking for an unprofessional and disorganised company, I highly recommend avoiding JS Law. I’ve now formally withdrawn from the property purchase, once again, with zero acknowledgement from JS Law. I’ve requested the return of my funds, as I’ve found another property and don’t want further delays. Yet, JS Law continues to hold onto my money, and no one appears to be taking any action to resolve the issue. This is entirely unacceptable, and I will escalate the matter due to the company's negligence.