TR
Travelocity
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Good customer service
I was initially very unhappy because I couldn’t stay for my booked third night due to the death of a family friend. The hotel told me since I booked through Travelocity, Travelocity didn’t issue refunds. I contacted customer service through messaging and they responded. It took about a day but they did keep communicating until they agreed on a refund. I thought it was nice that they also extended condolences.