Gate 1 Travel
View company profile →
Avoid the Independent City Tours
I will start with, We loved out Gate1 River Cruise in the Netherlands last year. Enough that we immediately booked an independent tour of Italy (They do transport, transfer, hotels and an overview tour and the rest is on our own) for this year. We have had a total different experience in the run up to this tour. Gate1 has not been a partner in the prep and planning of this trip - Glad to take the money, but not interested in helping reduce the stress and providing proper advanced planning. We continual ask for rail information so that we can plan and book the "independent" portion of out time in each city - and we get blah blah - 21 days prior back from them. They have had our money for almost a year and can't tell us when our trains depart. The Travel Document deadline originally posted for late December has passed and now conveniently rolls forward to "tomorrow" every morning when I check. I have called and messaged; everything I can think of and nothing - happy blah blah voices, no action. On Friday we received a note that our included Rome walking tour (of which we have received no prior information) would be starting 15 mins early because the tour operator has notified Gate1, "It's a busy time in Rome" NSS! That's why I need the information so I can book my independent tours and activities before they are full. We looked to Gate1 to make this an stress-free vacation - in this case their inaction and incompetence is causing nothing but stress, frustration, and regret. Fortunately, my friends to whom I had recommended Gate1, haven't yet booked. Very disappointed on this. Save your money on this style of trip - it's not their forte Gateway, In reference to your boilerplate comment below, I have already contacted you several time with no response. So nice try but I just is not true that you want to “fix” it. Update: Still the same story now 21 days out and no useful information. Happy talk and apologies. I cannot make any further plans and I’ve lost all chance for 30 day discount pricing on activities. Gate1 has not made this stress-free. The response below is just for show. Believe me I didn’t start here to register my concerns, I ended up here.