Makro
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Annette needs mountains of customer service training!
Called up as had a query as to whether my Makro card would be valid at the Greenwich store as was down for work. Lady on the phone VERY rude and abrupt. Went in anyway and queued behind an old man wanting a refund. Presumably the staff member (said Annette on her badge) was the same as the lady I had the misfortune of speaking to on the phone. Couldn’t believe the way she spoke to him! Very very unprofessional and rude as! She definitely needs some customer service training. She was also super rude to a lovely lady who requested to use the toilet before signing in. Fortunately for me (and her, as if she’d served me I’d have asked to speak to her manager to complain) another really helpful lady call Lin who didn’t have an attitude problem, came, listened to my query and sorted me out a pass. A shout out should also go to the cheery man on the checkout who was great! Annette needs to learn from her colleagues about the importance of customer service.