Echt Apparel
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Is this a joke?
Ordered one pair of flare leggings. I was given one option for shipping which was $25. This shipping method ensured that I would receive my package in 3-5 days. I was home every single day at the times when the package was allegedly brought to the house for a signature. (Which was at 6:55 PM, 7:48 PM and 4:50 PM.) After receiving the first two notifications that I was not home for a signature (I was purposely home every day for this package), I reached out MULTIPLE times to customer care to change my delivery options to “no signature required” but was told that I was not able to make the change. Every email I received was AI, not a real person from ECHT. It is day 7 with no leggings, I just requested a refund so we will see how the matter is handled from here. So disappointed in this entire process.