Celebrity Cruises
View company profile →
Trip was generally good, service at Qsine was not.
We were travelling as a party of 8, my family of 3 as well as a friend's family of 5. We had booked a table for 8 at Qsine well in advance of our sailing date, and it was confirmed without any issues. On Day 4 we agreed that we would meet at the restaurant for our dinner reservation. I suppose our mistake was not arriving at Qsine as one group. My mother and I arrived first and were seated. A short while later a service staff came over and told us they would be moving us to another table for 8 (the table we were first seated at was for 12). When we got up, the manager came over to say that apparently they had no tables for 8 and would have to split up our group into a table for 6-2. Almost at the same time, a group of 12 entered and sat at the table we had just vacated. Why would they accept a booking for 8 if they didn't have a table for 8? Why would they accept a booking for 8 as well as a booking for 12 on the same night if they knew one of the groups had to be separated? Surely they realise that when you make a reservation for a table for 8, you want to be seated together. Additionally, having arrived before the group of 12, to then be unceremoniously dumped at a smaller table for 2 without so much as a word of apology was incredibly disappointing and ruined the rest of night, which was unfortunate especially as the food was pretty good. I'd in particular like to call out the manager working that night - when I expressed my frustrations at the lack of management and the oversight and mentioned that I would most likely be writing about the experience, again, he offered no apology. The service by the other staff on the cruise and at the other restaurants was quite good, Qsine was the glaring exception of my trip.