LIDS Sports Group
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Worst ever!
I placed an order in Dec to be shipped to the store as I figured would be faster. Then a week later no update so I attempted to call Customer Service and waited on hold over 30 min until I decided to hang up and send an email regarding the status. That evening I had 3 responses with different info...IT SHIPPED...IT HAS NOT SHIPPED...IT'S STILL PROCESSING etc I kept getting the run around from Lids customer service without accurate info! So 12 days later I get an email from Fedex with tracking and an option to have my order held at a Fedex pick up location so I did so. Once I received the DELIVERED AND READY FOR PICK UP I went to the Fedex location presented my id and they couldn't find the package so a 2nd employee came and found it. Thank goodness because I was having a busy day. I got the box home that evening opened it and there were SEVERAL other customers orders enclosed! So it's now 8 pm I rushed to the Redondo Bch CA location to return this box so that other customers can get their orders. The girl working in the store thanked me for bringing the items to them However, I was a little offended when she took a pic of the box stating she didn't want to be responsible for anything not sure what that meant because I returned it with everything minus my order which clearly had my name and slip attached. There are still honest ppl in the world. It was a great inconvenience to me and I think Cooperate or someone higher up should of reached out about this ongoing issue with shipping. Keep in mind this was my 2nd bad experience! My first order with them was in Nov. Lids couldn't provide shipping info or order status until DHL delivered my order to my home. They just sat it in plain sight on my porch and did not ring the doorbell to let me know anything! Good I was home that day I saw it as I was about to leave and checked the tracking it was delivered hours prior it could have been stolen. I'm done with this company