University of Phoenix
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Misinformation ruined my trust in the schools information…
I had a wonderful time at University of Phoenix but what happened this day really kind of ruined it for me. So I was in talks with the education advisor about possibly putting my masters on hold before it started, I was told that’s fine and what they can do is put in the request to refund the money I paid out of pocket for the Graduates Portfolio which was $150 through the Student Cart Support and I received an email stating they will send it in immediately and it can take up to 14 business days. At this time I was told it was refundable since the class didn’t start yet so it should be refunded. To be honest I didn’t care about the money but it was still the point. So I waited through those 14 business days and nothing, no information, no email, no communication so I decided to send them another email asking for an update (The Student Cart Support) and I receive an email stating they don’t do that and unfortunately they don’t put in refunds. So this confused me as I waited 14 days just to be told it was for nothing. So I contacted the financial department after waiting I finally got a hold of somebody and I told them the situation they looked into it and come to find out the school already used the funds and it was not refundable even though I was told multiple times that it was refundable. See at this point I decided that because of this misinformation and basically wasting my time I was not going to do the Masters Program and wanted my application completely canceled. This situation has hindered my trust in the schools information and communication unfortunately.