Zoro
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poor customer service on replacement policy.
I ordered a vanity top for a bathroom renovation in November 2024. The vanity top was delivered to my driveway on a pallet. We moved the entire package on pallets inside the garage as we were not ready for it yet. Early April 2025 bathroom renovation was ready for the vanity top to be installed. We went out to unboxed it and bring it in and discovered it had two cracks. I contacted zoro with the entire story numerous times and they kept repeating that it was too late and passed their 30 day policy for returns or refunds. I am confident that this vanity top was either cracked in the warehouse or was damaged in transit. It was literally untouched in my garage. They are standing by the 30 day but how could I have known? I did not open the box because I was not ready to install the vanity top. Saying they checked with their supplier and it can’t be done, not because there aren’t vanity tops out there, but because they are sticking to their 30 day policy, which I must have overlooked. I was not asking for a refund of money. I was asking for a vanity top without a crack. Extremely poor customer service and unwilling to work with me. Now negative reviews will continue and they have lost a customer.