Anglian Water
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Gritty bathing water
Wow!!!!! I felt it was only fair and proper to update my review. So I will also update my rating. I have to say the speed and professionalism in which Anglian Water managed my complaint to a full resolution was super quick. I am very grateful and happy that my gritty water is a thing of the past. In the end the service pipes into the property needed to be changed. A massive thank you! After a few phone calls to Anglian to request the pressure of my water is tested, I finally had an engineer arrive a day later than was arranged 3 September 2020. I have no complaints about the engineers professionalism, he tested the pressure but I did not receive a copy of the results (apparently I should have). Naturally as you can imagine the water needed to be ran for a bit as it was brown on and off for a couple of days. Sadly this was not the end of my woes! Several phone calls, several engineer visits my pressure remains low and I'm left bathing in gritty water, which is totally unacceptable. I have just had a new boiler fitted and as my boiler uses a direct supply of water, I'm very concerned about any damage the gritty water is causing to the filter on the boiler. What will it take to get this issue fully resolved? Essentially I'm paying for a service which unfortunately is not being delivered. The final straw which has led me to write this review, I called 8am this morning (15 September 2020) and was told I would be contacted within 3 hours, sadly I was not and this is not the first time this has happened) I guess my next step is to raise a formal complaint, which I will do. I'm an extremely unhappy customer! Thank you for your response Dan Sadly, I have not heard from Anglian Water today (16 September 2020) therefore I have now raised a formal complaint.