Express Water
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Left High and dry after $8000
We ordered 2 ROMAX2000 gpd reverse osmosis water systems to the tune off $4000 each. The unit less than a year old came with a faulty inlet solenoid, after recieving the incorrect solenoid initially the correct one was sent. The R.O. membrane housing cracked next. Two incorrect filter housings were sent to replace it before getting the correct housing in. After 9 months the inlet solenoid went bad again, we purchased an aftermarket unit this time. A full year after the initial purchase the pump motor died. After an email exchange I was sent this reply. "Dear Mr. Morey, Thank you for choosing Express Water. We appreciate the opportunity to assist you. We regret to inform you that the Commercial RO 2000 (SKU#: ROMAX4000) are SOLD OUT and discontinued until further notice. While we regret any inconvenience this announcement may cause, we are eager to supply your future product requirements with our high-quality product lines. Thank you for your patience and understanding. Please do not hesitate to contact us directly Monday- thru Friday, 8am-5pm (PST), should you have any further questions and/or concerns. We are here to help!" I was simply asking for a new motor or a make or model of the existing, as there is no data plate on the motor. Do not buy from this company, if they left me hanging after spending $8,000 I can't imagine what they would do for a lesser sale.