Vampal
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Avoid at all cost
I would give no stars if I could. I ordered an item on the 22 October 2019 and since it wasn't dispatched, I emailed on the 08 November asking for an update and received a speedy reply on the 11 November stating that it was out of stock and whether I would change to a different style or they could cancel and process a refund. I then replied asking for a timeline on the same day, with no response I then emailed on 21 November and the 26 November asking for a full refund. On the 27 November, Synn replied saying "We will process the refund for you in this 2 days." I waited until the 10 December asking for an update of the refund and they replied on the same day with "we've just processed a refund for the order.". I just checked my bank statement and despite paying for USD$42.10, they processed a refund of USD$39.00 so I emailed to ask what was the reason for this. The reply was "Payment company and bank charged handling fee(about 4% for each transaction). while we received the payment, since our account is only accept USD, it was convert to USD, and we can only refund the currency in USD." The condition for charging their customers the handling fee for a refund was not mentioned when the refund was offered, nor was it listed on their website. They seem to have processed most of the refund and make their customer pay for the handling fee, despite I have never received the product and it has been nearly 2 months since I had first placed my order. Utterly ridiculous.