Azamara Club Cruises
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This reports on an Azamara cruise in December of 2023…
This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options. The pluses remain: Wonderful service and relatively competitive pricing. So do the minuses (incompetent reservations staff) and some new ones (seriously declining food quality). On the last of these, food, it is apparent that the budget for food has been slashed. In the Windows Cafe (the buffet), protein largely has disappeared. It seemed as if every featured entree included mostly rice or pasta. The ship's roast entree? Gone. Sushi? Gone. Even a roast turkey as an entree is gone. On "French night," the entrecote (rib eye) is gone, replaced by "beef bourguignon." That was made of stew meat, with no discernible wine in the sauce. The following night featured "beef stroganoff," basically the same thing with some powdered milk thrown in. Many entrees that should have been served warm were served at room temperature. Steam table food was left out too long, for example until the corners of sliced turkey turned brown. Golden Corral has better food, as does Royal Caribbean and many other non-upscale cruise lines. This is not good. In the main dining room, filet mignon has disappeared from the menu, replaced by sirloin. Beef Wellington, formerly made with beef tenderloin, now is "Lamb Wellington," made with mutton. Disgusting. We have booked one last cruise, which departs in July. We booked that last December and Azamara has yet to correctly calculate our on board credit or issue an invoice, despite repeated attempts by us to get one. So the back office still is a mess. In short, I am sorry to say that I recommend you avoid this cruise line.