SES Water
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Have been on estimated readings for 7…
UPDATE OF SUCCESSFUL OUTCOME: SES have contacted me as a result of this review. After initially speaking to one customer service agent (who was sticking to the standard script of telling me why their figures were right, rather than letting me explain why they were wrong), I spoke with a manager who allowed me to explain the issues and the position, and they understood my concern (ie that, after 7 years of estimates, I shouldn't be charged for the catch-up at today's higher rate per unit). They also accepted an issue I presented that there was an "adjustments" figure on the bill itself that was not being taken into consideration in the bill total, so the bill simply did not add up. The manager agreed to make those adjustments to the bill, leaving my total at a much more acceptable amount which I have paid. So top marks for the final outcome, but very disappointing that it took this fourth call before I could speak with someone who was able to listen, understand, and ultimately resolve the matter satisfactorily. ORIGINAL POST: Have been on estimated readings for 7 years (because they couldn't find the meter). Now they have found it, they are charging me in full at the current (much higher) rates as if the water has been used in the last week, rather than prorating the charges over time against the old rates. Of course, there is no-one you can speak to who understands the issue. I have phoned three times (was cut-off one of those times), but all they can do is take a payment, say they will deal with (which they don't as nothing appears recorded on file from past calls), say they will escalate it (which I hope they will but I am still waiting after several days and not confident). Oh and the bill itself doesn't actually add up!! How their systems can produce bills with numbers that don't add up is shocking,