Anglian Water
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Still not resolved...
Following on from my original post (mainly because I ran out of characters from all my updates). Still being ignored after texting Charmaine after being given her number to allow me to stay in direct contact. Granted I was away for two weeks but I picked this up immediately upon my return, which has now been another week. I only have one piece of work outstanding, before I can actually get back to resolving the main issue of my ridiculous water bill (caused by an Anglian Water meter leaking...) and get some compensation for what I can only describe as being the most stressful and drawn out process I've encountered in the last 6 months. Update 27/11/21: Hope you're ready for this one Aaron because this has now reached a point where as a company you should be bl**dy ashamed of yourselves. I've just had a conversation with a technician who has arrived to replace my water meter (apparently this is routine) only to find out that it is using water i.e. leaking when nothing in the house is being used. So every minute and hour that I have spent chasing this has seemingly been for nothing as the issue was and has still not been resolved. I want to speak to someone higher up as this has reached a point now where I am considering pursuing legal advice on grounds of negligence. I am absolutely disgusted that something so straightforward has caused me so much upheaval. Someone needs to call me...TODAY. Update 21/12/21: Anglian Water have been out to visit my property again today. Following another visit this week (Monday) to attempt to repair my leak again. In closing they said that subject to a new meter being fitted, the problem would be fixed. The new meter was fitted, but the problem is still there. Darren visited the property today who although was not completely unhelpful despite the fact he said that this problem was "Beyond his professional ability..." most of the conversation we shared during the visit was what we had already heard before. So to close on today, we had a leak and we still have a leak, only this time...Anglian Water are washing their hands of it and refusing to do any more. We will now proceed with our insurers, but considering all the time, money and emotional upheaval you have caused, this isn't over. As for the £500 compensation we were offered that doesn't even begin to scratch the surface.