Premier Stores
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Premier store in Grantown on Spey has a…
Premier store in Grantown on Spey has a pay point but if you try to redeem a voucher to add to electric key your told no can do not trained then when you complain they get aggressive one man shouting at me in Punjabi so I cldnt understand whats been said assuming its to abuse me when previously spoke in English..if you are happy to take the revenue the pay point brings but only provide half of services then abuse your customers when unhappy this is unacceptable if you don't train ALL staff to use it and get away with it by training only one it shldnt be allowed if you go in when the only one trained isn't on shift how is this a service? The voucher clearly shows instructions how to redeem voucher with a code to scan but the ppl who run the store were not interested in following instructions given by saying cldnt do it if you can't follow instructions to make it easy your in the wrong job. I now have to go elsewhere by bus just to redeem voucher because the ppl who run the store are inept and aggressive when its their fault not the customers who expect a paypoint to be a paypoint full time from 7am to 10pm..this store clearly is incapable of providing a much needed service to ppl who are disabled etc so shld be stopped from pretending to do so..I will be complaining to head office as trying to resolve with the store not happening so I will go above their heads nobody is untouchable..just train all your staff to provide a service you falsely advertise as having. To abuse a vunerable woman in Punjabi makes you a weak bully.