Lorena

Jul 5, 2020

Angela Reynolds harcourts Thames has…

Angela Reynolds harcourts Thames has terrible customer service skills, is unreliable and dishonest. My experience with Angela is the worse I have ever endured, she says she will call me back but doesn't and I'm left to chase her, I understand harcourts have alot of applications but when I see a house pop up on the Harcourt site and I apply for it and call straight away to be told oh there are literally hundreds of applicants already?? Like I'm not a number Angela I'm a person and are you telling me within an hour there are 100s of applications? Okay so when are your viewing times? Oh I'll call and let you know 🙄 okay one week later two weeks later six applications for six different rentals via Angela I have never got one text or email or phone call from this agent not one viewing nothing! But I did catch her on a lie and she cannot deny this as I have a recording on my phone, she thought I was her friend and swore at me saying #@%k send your bond form I lost it hahaha omg last week was crazy what are you doing? I said um I'm not your friend I'm a client and do you often give houses to your mates and she said oh omg sorry I thought you were someone else! I hung up and ever since then I am done with harcourts Thames and their immature behaviour I called the office to tell them but they didn't care to listen the woman on the other end just said oh she probably just got confused 😳 I mean really us that your professional response😭 because to me they look at clients like numbers pffft thankfully I got treated like a person by LJ Hooker and am renting a lovely home with lovely mature agents. If I could give Angela some advice it would be to treat people with respect and carry a notebook to jot down dates you say you will call people back and follow through with your talk. Also be mindful of your swearing when answering phone calls on a business phone. People just be mindful not All harcourts are probably like this but Thames definitely are!