Shey Chae

Shey Chae

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1 out of 5 stars
Average rating

Reviews by Shey Chae

HI

Hiddenfashion

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1 out of 5 stars

This company is so fake

This company is so fake, do not trust what they have put on their website. The only time I wanted to buy from them, pain next day delivery the parcel came 3 days later. I actually bought over £400 worth of clothes paid next day delivery and didn’t come on time. I then sent the parcel back as I didn’t need it anymore it was too late, somehow they sent it back with some stupid apology, I then wrote back to them explaining it’s too late don’t want it but to my surprise it was to late the sent it back to me. I returned it for the 2nd time. Bear in mind there is no contact number to get through to them and all they have is a contact page which you fill and and you get a response 24 hours later. At this point I’m just so frustrated with the fact that they don’t want to send a refund and stop wasting my time. I have to type up messages to them daily which is pathetic and no action. Honestly never dealt with a company like this. I’ve also discovered their socials are fake and not genuine engagement glad I didn’t end up even opening the parcel as from what I have seen on the reviews the quality is not that great. Think twice if you are thinking of ordering from them and just know their customer service is rubbish so if anything goes wrong you will be disappointed having to chase them up to help and solve your problem. I am not one of those critics or even people that give bad reviews because I run business and I know how tough it is to please everyone. However if you are a business and you can’t do the most important thing which is to make your customer happy then I don’t know what you are doing. Give me my refund and stop wasting my time.