ID
iD Mobile
View company profile →
Complete loss of Network for a day now…...
I have experienced a complete loss of network coverage with ID Mobile since 8am today. No communication has been issued to customers regarding this outage, and access to both the mobile app and online profile is unavailable. This has caused significant disruption to my day, missing a scheduled telephone medical consultation and the 2nd round telephone interview for a job, and I have struggled to coordinate with on-site builders due to the lack of mobile service. The absence of timely updates or alternative support channels reflects a concerning lack of customer care and contingency planning.