180 Medical
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Frustration due to incompetent staff and company
In the 6 months I have unfortunately been a customer not one of my orders has arrived correct. No matter how many times you email or text, your pleas go unresponsive. You wait on hold, finally get someone and the response is "oh I'm not in that department, let me transfer you' three transfers later and you get someone who assured you that this time it's correct. Meanwhile insurance keeps getting billed and they're oblivious. When I call in desperate need of Stat Locks I'm told you're not due for another month. Ok, if it pulls off from the weight of the bag or gets wet and falls off or oh won't close because the lock broke off, I'm told maybe I can get 1-2 out until your order then they are omitted from the order. I've heard of an incompetent employee BUT an entire company? If I can convince my doctor to switch me, I will gladly get as far away from this unhelpful uncaring company! My invoice says leg bags are in the box, NO and the invoice SKU is the wrong one! Now I can't find my ID number anywhere in my profile/account info so bet management won't respond.