Terrible
I recently joined Fantastic Services and opted for their window cleaning service, which was advertised to include cleaning the window frames. On the day of the service, the cleaner arrived on time but spent only 15 minutes cleaning both the inside and outside of the windows, including the gutters. Unfortunately, the cleaner used what appeared to be a dirty cloth to wipe down the glass and did not bother removing the water marks from the outside. This issue was pointed out to the cleaner at the time. Additionally, the window ledges and frames were completely neglected. Once the water dried, clear stains and marks remained on all the windows, and the frames were still dirty and untouched. We contacted Fantastic Services to report these issues and were told that someone would get back to us within a few hours. That was two days ago. Despite multiple calls and messages via the app, we have yet to receive a response. We have repeatedly asked to be contacted, but they expect us to wait by the phone for three days until someone eventually calls. The only response we've received is through their app, where they express appreciation for our frustration. This is simply not good enough and is extremely unprofessional. We are extremely frustrated with the lack of service from this company. Please do not post a generic message asking us to contact you to resolve the issue. You are fully aware of the situation and have had three full days to provide a resolution, yet you have ignored our calls and messages. Please avoid this company at all costs. Do not use!