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They call themselves the Telephone number company BUT don’t offer any phone support to paying customers! They closed our accounts we had as they could not auto collect money to top up, but they did not email us or call us at all or send invoices. It took us 2 months to find out the 0800 numbers stopped working! Disgraceful conduct.
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Very different experience from an October visit to Bluewater branch. It was Boxing Day, we paid the deposit to pre book (that was the mistake we made) .Warm greeting, we were seated in a section that was full of families…it become quickly obvious we had indicated we would go with set menu option, although on the day you had both menus given to you. Service was not the usual standard as they seemed short staffed, the parsnip soup was puréed parsnip like baby food and tepid too. The main course was ok but not great and not piping hot again and under seasoned. Dessert we both went for the crumble, you could not taste apples or cherries (cherry is usually a strong taste ) and it tasted of nothing. I left mine. We went to pay the bill and we had £100 gift voucher to spend, it was a long checkout. The server struggled and their system was not intuitive, i went to the till to assist him. We left very underwhelmed. So our advice is avoid going bank holidays where there is a seasonal set menu period maybe like Easter & Christmas or book from menu where food isn’t prepared in volume.