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I received shoes I had ordered - but they sent another pair of shoes in the same bag - meant for another customer. 2nd time this has happened. I emailed them straightaway but have received no response. They obviously don't care whether this other person gets their order or not.
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Had a great stay at Harbour Hotel Guildford. Lovely room, friendly & helpful staff. Had a lovely evening meal - desserts let it down a little as one had almonds which I didn't like & the cheesecake was a little tasteless. Breakfasts were great. Had an included treatment which was nice but only lasted 40 minutes rather than the one hour advertised. If I'd have paid the £95 listed price I would not have been happy. Despite setting up an account prior to the massage & completing the medical form online that I was asked to do, checking it had been received etc, I was still asked to complete the same form prior to the massage. I was airily told they couldn't be accessed that day. As the massage & Spa was a big reason for booking, the experience at HarSpa was a big disappointment.