Takeaway.com
View company profile →
Outrageous, shocking, thieves.
I made this order on Saturday night and funds were taken from my account. 40 mins after I had placed my order I was notified that my order had not actually been received from the restaurant and that the funds would be returned to me in 12 to 14 days. So I am left, with no money and no food and no way to order more food with the money I had allocated for my Saturday night treat. I telephoned the restaurant myself and they delivered the food – an hour and a half after I initially placed an order with takeaway.com. Fortunately my boyfriend paid. Not only is it totally unacceptable that a company can take funds from my account without supplying any service what-so-ever, but to then quote me a time frame of up to 2 weeks to get my money back is outrageous. The lady on the phone explained that it is the bank refund procedure which takes the time and that they would be processing the refund straight away. Why do you feel it is OK to take money from me before you have confirmation that the order has gone through to the food outlet. And then, if your normal process of contacting that outlet fails, do you not think it would be a good idea to try another method of contact? Maybe try picking up the phone as I did and got through straight away. Also, why on earth did it take 40 mins after my order was placed for someone to call me and give me the good news? Had you have telephoned the order through to the curry house in the first 10 mins of not being able to contact through your normal channels then I would have been none the wiser and not out of pocket by £30 for 2 weeks. The only upside being that the people I spoke to on the phone were patient and polite, but still unable to do anything to rectify the situation or be able to do anything with my suggestions of how to improve the service.....