Cuckoo Broadband
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This 5 star review is for customer service agent Sam not for Cuckoo
This 5 star review is for customer service rep Sam who resolved an issue that had been dragging on for several months. For Cuckoo I would give 1 star. I had cancelled my contract with Cuckoo but continued to be charged for 3 months, this was partly my fault as I hadn't noticed charges on my bank statement. I was also told at the time of cancellation that there was no need to return equipment. When I contacted Cuckoo I was told that I would have to wait until the next payment was taken and then contact them again. I also received several emails informing me that I needed to return equipment otherwise I would be charged, despite being previously advised this was not necessary. I stated that as this was their error they should be contacting me. This was agreed but I never received a phone call so I had to recontact. This was when I spoke to Sam who quickly resolved the issue for me and I received a refund and no charge for non return of equipment.