Southwest Airlines
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Worst experience ever
Worst experience ever. My mom's flight was cancelled in May because of COVID19. We were told that we could not get a refund-even though we were all in limbo. We accepted a rescheduled flight 4 different times because the travel restrictions for this inadequate airline was not lifted. M y mom had to book through another airline to get home before her visa expired!. i called in June and spoke with a rep who saw our plight and offered a refund within 14 days. Its been 2 months and i call back only to find out that the request has been cancelled because my mom's flight has been cancelled and rebooked too many times! She didnt do that! you guys did after denying her a refund. Worst ever!