Lonnie Welch

May 25, 2023

Great Customer Service

I buy alot of stuff from McMaster Carr with me being a maintenance manager. Almost everything I order is delivered by the next morning. I have always received quality items. Today I received one wrong item in my order. When I emailed their customer service I received a reply within 10 minutes. I was told to keep the wrong item and they would ship the correct item for the next morning delivery. Anyone else would've wanted pictures of the wrong item in the package and days if not weeks of time before a reply.