OP
Optima Legal
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Really poor service.
Poor. Simple remortgage and transfer of equity and I'm in month 3 still not done. Have to phone every week and then something happens for two days then back to phoning again then following week. Don't update the online task tracker until you ring. Once your are through they then lie to you saying you haven't sent things or the mortgage adviser hasn't sent things despite being cc'd into the initial email and seeing the documents uploaded in the portal. Supposed to be called by a case worker within 48 hours after stating my dissatisfaction- 72 hours later no call. Only positive is you do get through pretty quickly when you phone.