Hilton Hotels
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Hilton Hotel Kegworth
Hilton Hotel Kegworth. I noticed a Groupon voucher for afternoon tea at a decent price for Hilton Kegworth. There was opportunity to view availability and times before buying the voucher. In the current climate, I decided to call the Hotel to make sure they were offering afternoon tea as had been stung in this situation previously somewhere else and not been able to book. The gentleman on the phone assured me I could book my voucher and choose my date and time directly on Groupon. I booked via groupon. My mum, sisters and I arrived at the hotel for our booking - my mum excited for her birthday treat, to be told there was no booking on their system and they were not doing food/ afternoon tea currently as they have no chef on site. We were extremely disappointed. Whilst our frustration was understandably apparent, Jason, who I believe is management, was absolutely brilliant. He invited us in for complimentary drinks, bought my mum a gift bag with some bubbly and choc and before we left, handed me a voucher for complimentary afternoon tea for 4, valid for four months to make up for the inconvenience caused and attempt to make our (first) experience at the Hilton Hotel a positive one. We left feeling like valued customers. Jason is a credit to this hotel and proof that how a customer is dealt with in such a situation is paramount. We could have left disgruntled and never returned. However, I am confident, being new to the area, it is likely I will become a regular customer and return time and time again. Thank you!