Princess Cruises
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Princess Cruises screwed me lover!
Back in June I put a deposit on a Princess Cruise (departing on my Birthday) and gave them my CC information, days later I added several shore excursions and a food/beverage package, all automatically charged to my CC. Being a first-time cruiser, I had just assumed that the balance of my cruise would be a similar transaction. The date arrived to pay the balance, I checked my CC statement and there was nothing, I wasn’t worried because these charges usually take a couple of days to show up, this was on a Friday, one o'clock Sunday morning I received an email saying my Cruise was cancelled. I called immediately and was unable to speak to anyone as customer service is only open during business hours. I called first thing Monday morning to straighten this simple misunderstanding, admitting that this was all my fault, CC in hand ready to pay and was told that my Cruise has been cancelled (lost my deposit) and there's nothing I can do except re-book. I wasn't allowed to speak to a supervisor when I asked (I was told I wasn’t a priority for her). Re-booking meant I wasn't eligible for the promotion I had used the first time and that this already expensive vacation was about to be significantly more expensive. I made an honest mistake as a first timer and thought it would be an easy fix; it wasn't. I then posted several reviews across multiple platforms telling of my experience. Within a couple of hours two different people from Princess were phoning and emailing me, I ignored them because I was still upset. I finally picked up and spoke to a nice gentlemen named Henry, he was very sympathetic to my plight and wanted to do right by me, he urged me to re-book with some very attractive pricing. Like an idiot I fell for it and he transferred me to the billing department where I once again used my CC to pay, I logged into my banking website to check and the attractive prices he quoted were in US dollars (my original cost was in CAN dollars), It was almost $2000 more than my original cost. Once again, I was upset and immediately called and cancelled. The customer service at Princess Cruises is atrocious and I feel like they absolutely screwed me over! BE VERY CAREFUL when dealing with them!