LifeStance Health
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Incompetent company
I made an appointment with one of the psychiatrists at LifeStance for my son who has ASD and ADHD, but they ended up canceling it because my son has Medi-Cal as secondary for his disability. LifeStance does not take patients with Medi-Cal even if they have private insurance as primary. According to the rep on the phone, they would need to go through Medi-Cal after processing the claim with our primary insurance, which is not legally required by the way, and that my son would LOSE his Medi-Cal benefits if he saw LifeStance providers because using their service means that we can afford co-pays/self-pays, which would lead the state to open an investigation against our income level....??? My son isn't receiving Medi-Cal because of our income level, he is receiving the benefits because of his disability. Clearly they have no idea what they are talking about and this policy is just so absurd. And they give people false information like that? Crazy. At the end of the phone call, the rep advised me that I should let service providers know about my son's insurance situation every time I seek medical service because "many" providers do not accept it - again, false. I've never experienced any doctor's office declining our appointments whether they are contracted with the state of not. They just use our primary private insurance! Their providers may be great, but LifeStance itself seems pretty incompetent. They provide mental health care where patients are in for the long haul. I can see how frustrating it could be to navigate in their system and customer service.