John Shepherd Estate Agents
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Terrible Service and Complete Lack of Accountability – Avoid at All Costs!
I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare. For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns. What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business. This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice—dealing with them has been nothing but frustration and disappointment.