iQ Student Accommodation
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I wish I've read all the reviews here…
I wish I've read all the reviews here before paying a reservation fee. But anyway, I just lost £275 reservation fee from Flinders house for academic year 24/25. I wanted a refund coz we found somewhere more affordable. They told me I could not get my money back coz it has been more than a week. Well I've been trying for weeks!! They told me to log in the portal to cancel my booking but there was'nt any option there, then I have been ask to email them, but the email was invalid, and the man I've spoken to was dismissive. There was no means of communication with management or service at all. So in the end, I emailed complaints department, they replied and told me they'll sort it out, but they didn't !!!! I'm Just happy that we found somewhere else. To think, this is the kind of service that we'll be getting if we push through with it, and my daughter haven't even move in yet🙄🙄