Marriott Vacation Club
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The Owner advocate is not for the owners
I reserved rooms at a Marriott Vacation Club and changed the dates. The reservations showed up on the Marriott Vacation Club website but then suddenly disappeared. I call to report this and they stated it was a glitch in the system. When I went to cancel the rooms two days before I thought what the reservation date was, I was told that I couldn't do it because the room reservations were for that same day. The changes that I made did not go through but I was not able to confirm that because the rooms were not listed on their website even though other reservations that I had were. I spoke to three people to complain and not one of them took the blame for anything or offered any compensation. I've had it with Marriott.