Coast Dental
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I would give it a Triple negative star…
I would give it a Triple negative star but to leave a comment I must give it at least a one star to review. I had a cleaning at this establishment by Tech Gina, I decided to check my claims on my Health Insurance and noticed that the claim was half denied so I started digging into it to find that Coast Dental added a partial cleaning to my claim which was never done. I decided to reach out to my Insurance where we did a 3-way call to find out why they had charged for a service I did not get. The so-called Office Manager within a few minutes of the call put us on a 2-second hold and came back and said that Gina said "Yes we did the service" Not true days later I received a letter(A bill) claiming that I owed the money. Today, June 26, 2024, I went into the office and spoke with the receptionist DeShonda who went back to ask Gina about the service in question she said that Gina said they were supposed to have taken that off my service because she did not do that. Finally, the rude office manager came back from lunch and within 30 seconds started to speak loudly you owe that bill I said no I do not your receptionist had asked her Tech Gina and she told her no she did not do that service. She kept waving her hand unprofessional saying bye every time I would tell her something. I finally, said I would appeal the charges and her response was we will drop you as a patient, all she had to do the rude office manager was to bring Tech Gina to the front office and ask her in front of me so I could hear her say it from her mouth that she did or didn't do the services that I am being charged for but she just refused to do so. I feel they are charging Medicare for services that were not rendered. I will also be calling them regarding this matter. I was not the only one there with a billing issue another patient was there also wanting answers to a bill. I DO NOT recommend this place to anyone stay far away from it Shadiest Billing Dept. I will also be reporting this to BBB. This location is the one in Gateway/MLK. ST. Peterburg, Florida