Water Babies
Read all reviews for Water Babies →
Please read all the negative reviews before getting involved with Water babies!
After my experience with Water babies I thought there was no way I was the only client treated the way that I was - I was right. I agree with the reviews which say it's not worth the money but a lot of us choose Water Babies as it's convenient for us, but please please please understand that if you miss a lesson or have planned absence you will have to pay for the lesson. Yes, Water Babies can offer "make up" lessons but if the lessons do not work for you then in their eyes tuff. I had to chase customer services on multiple occasions with them emailing back 3-4 days later, the last email I sent them they emailed me asking me to call which i thought was bizarre, but I did and no answer. Emailed back asking them to call me and guess what.... no call. I had to call them AGAIN. Spoke to the “customer service manager” and got no where, she was rude and blunt and kept repeating this is the rules of Water Babies "it's always been like that and it's not going to change". They wanted me to pay for a lesson which my toddler couldn't attend and couldn't make up and on top of that we had a sickness the week before so didn't attend the lesson - again a lesson down the drain. In the end I asked to speak to her manager, her response "gladly" then hung up. I got a missed call which I guess was the "manager" but no voicemail to confirm if it was or not. Straight after I got an email from them cancelling my membership! Please bear in mind this is without a conversation with me. The email was rude saying I should go elsewhere so that I can drop in and out of lessons and be less structured with her child's swimming lessons. I was shocked to the point I cannot for one second believe I was dealing with a manager. I work in Client relations and from my dealings with Water Babies I can tell they have no customer focus whatsoever. One day they will realise their client base is rapidly fading and that's when they will look into remodelling their customer services.