DIRECT VAPOR
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This company will take your order and…
This company will take your order and money and they will mark it as complete, while it sits for weeks waiting for a carrier to actually pick it up and deliver it. It was marked complete by them a week ago. Today I reached out and got the same crappy and canned customer service responses that my husband warned me about and that has been commented on below. The carrier has 14 days to pick up the product for delivery once they complete their week's worth of picking. They can't revise or refund until after that 14th day. Luckily, I am not short on cash so can wait, but if I were still paycheck to paycheck and out of juice, I'd be steaming angry right now. They are simply holding money that doesn't belong to them. They provide a canned legal PACT enacted by Feds in Oct of '21, but all they have to do is apply to be able to ship with other carriers. Complete BS. UPDATE TWO WEEKS LATER - STILL NO MOVEMENT AND NO ONE WILL ASSIST ME TO GET A REFUND! I'M TURNING THEM INTO THE BBB