bebe Stores
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I ordered a dress for my daughter’s…
I ordered a dress for my daughter’s graduation ahead of time and is been 14 days and I haven’t recieved it. I called 5x and customer service is unknowledge of the situation. He said he was emailing the warehouse for the status and they will replied to me and they never did. When I email customer service thru their page , the email sent to me was nasty like if the same person who I spoke to responded , telling me that I reached out various of time and the situation. That they will reach out to me. Next minutes, I recieved an email of a tracking number. This tracking number shows the location of the warehouse and it never moved for the last 4 days. I called usps, and they said , the tracking number was created but they supposedly to call in when to pick up the item. I called Bebe to canceled the order because one of the item was final sale with no refund, and they said they couldn’t cancelled because it was already shipped. My daughters graduation is tomorrow , the dress tracking number shows at the same location, and now I have to go shopping for another dress. These people don’t care about any situation, I had to call my creditors to file a dispute and they are taking care of it. What a disappointment with this company and customer service are very unprofessional.