Japan Crate
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Two Months Still No Crate
Two months later and I still don't even have one crate from the 3 month subscription I bought. I wanted to love this box, but it's been one excuse after another. I ordered Nov 24, 2023. After a couple of weeks I contacted them as I hadn't received notice it had shipped, and it was supposed to be a Christmas present. First their shipment was stuck in customs, then the package was lost in transit (it hadn't even been provided to the shipping company). At first they offered a $50 credit to cover the "lost" box. Why would I want to buy something else from a company that couldn't even ship what I originally ordered? After requesting they cancel & refund me for the boxes I never received, they refunded the last 2 boxes, but refused the 3rd as it was "still in transit." Again the shipping company hadn't even received it. Now it may be on the way two months later. But who knows when or if I'll ever get this one box. Which is super disappointing. On the plus side their support people are courteous and respond quickly.