Kempinski Hotels
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In my search for a 5 star accommodation …
In my search for a 5 star accommodation i Hamburg I made a reservation at this hotel. When I received the reservation confirmation I did see that the reservation dates where all wrong. I canceled the reservation 5 minuts after I received the confirmation. When I canceled the reservation I was informed that I would have to pay the full amount and would not get any refund. I have sins been in contact with both Trivago and the hotel and told that I did not book a flex reservation and would therefor have to pay the full amount even though there where several weeks until the reservation was due. Small error and high punishment! There is a 5 star service for you.... _____________________________ As you can see below, Kempinski Hotels try to appear as they have tried to solve the problem! Kempinski Hotels had the reservation for 5 minuts, that was accedentaly booked. Kempinski Hotels had three weeks to rebook the room but decided to charge me the full amount for an error. I buy from a low budget internet sits that have more dignity than Kempinski Hotels. Money is not an issue for me but fairness is... My short dialog with Kempinski Hotels was: Bad luck for you! you should read the small/gray letters in the booking process.