TH
Thomas Cook Airlines
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Donna - customer support - angel
We had a nightmare with a lost passport and had to change our travel dates, trying to tie in flights with our hotel was challenging though we got there thanks to the help of Donna - customer support. She was patient and understanding and after over two hours on the phone and her helping us with our options, we managed to secure a booking. Donna is a credit to the company and her calm attitude and experience eased a stressful situation.