Elevation Estate Agents
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Avoid at all costs!
Since moving into our rented property December 2020, we have had countless issues with this company. Not only did we report maintenance issues on the first night, (these were ignored) we were constantly ignored over the whole duration of our tenancy, lied to and made out to be naive. Maintenance issues were not taken seriously and we constantly had to follow up with emails and numerous phone calls to get anything sorted. We had severe sewage issues that took several days to even get someone to come and look at. Damp issues on all the ceilings which was raised in the first month of the tenancy. (This was one of the many reasons why we ended the tenancy early). Certain members of staff were incredibly rude and would ignore emails. When my housemate rang to complain, we were told multiple times that a specific person wasn't available to take a call. (I had to email again to ask for receipt of a previous email). The response we both got was ' sorry we didn't get your previous email or we can't see that email from you.' We moved out early for many reasons and due to the shocking state the property was in. The agents were utterly useless. The landlord was trying to charge us an extortionate amount of money to 'redecorate' the whole house for her to sell. We asked the agents for evidence of this 're-decoration' and emails were ignored by the agents for days and eventually after several follow up emails, we were sent two fuzzy photos as 'evidence'. Both me and my housemate disputed this claim and it was taken to the TDPS dispute scheme where we were rightfully awarded ALL our money back! Furthermore, the agents and the landlord broke GDPR laws and opened our confidential mail (bills and a court letter for a previous tenant) they opened them without our consent and then scanned them via email to us. The agents even opened and sent us someone else's court letter with personal information on it. (We reported this to the ICO) We just moved out from the property and we had already provided forwarding addresses for them to contact us via. I would not recommend this company and I would stay clear at all costs.