Five Star Properties and Bliss Beach Rentals
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Unresponsive when it counts
We booked the condo beach rental Seaview Unit 300 with Bliss Beach Rentals for a week in August 2023. Aside from an unusual lingering odor, the unit itself seemed ok, but the building was a disaster. The elevator was inoperable from day one and three calls into reporting, we never heard another promised response for a timeframe on repair or a warning that there would be no plans for repair during our stay. Had it been working and we had not had to climb the 48 steps (one-way) for 7 days straight with the entire family and all belongings all day long, we might not have noticed the building was filthy all the way down. There was a presumably used dental floss pick, roaches (alive and dead), grimy hand-railing, and awful smell from top to bottom that greeted us the entire visit. Maintenance arrived without notice on our last day to replace the air filter in our unit with no news, apology, or offer to compensate for the miserable state of the building. They also had to trek the hallway and stairs to reach the unit, so obviously they were aware of the conditions and had nothing to say about it. The Gulf view and family friendly layout of the unit is exactly what we would like to have enjoyed most. However, the lack of control over the property’s poor maintenance will keep us from ever booking this property or with this company again.